SUPPORT
Customer Support Channels
– Email: support@ekotekenergy.com
– Phone: +86-20 8774 0234 | 8724 3856 | 8722 6045
– Online chat: Available on our website during business hours
Support Hours
– Monday to Friday: 9:00 AM to 5:00 PM (GMT+8)
– Closed on weekends and public holidays
Response Time
– We aim to respond to all inquiries within 24 business hours.
Technical Support
– Our team provides assistance with:
- a) Product installation and setup
- b) Troubleshooting
- c) Warranty claims
- d) Product information and usage
- Language Support
– Support is available in English, Chinese, Hindi, French.
Self-Help Resources
– Product manuals, FAQs, and video tutorials are available on our website.
